Plantronics Savi W730 User Manual download pdf (Page 34)

The handset lifter is installed, but

does not lift the handset.

Ensure the handset lifter power cord is firmly pushed into the

handset lifter jack on the base.

Pairing problems

Ensure the Bluetooth LED on the base flashes red and blue by

pressing the Bluetooth button for four seconds.

Ensure the Bluetooth mobile phone is in search mode.

When an active Bluetooth connection has been made, the base

Bluetooth LED will be solid blue.

Why doesn’t the base automatically

reconnect with my mobile phone?

Ensure Plantronics software has been installed.

Ensure that the auto connect to mobile phone feature is selected

in the Plantronics Control Panel.

Ensure that stop auto connect to mobile when headset is docked

is not selected in the Plantronics Control Panel.

When I dial from my softphone

application, nothing happens.

Ensure your headset is charged.

Ensure your headset is subscribed to the base. See Subscribing a

headset.

Ensure that the Plantronics software is installed. To download,

visit plantronics.com/software.

Ensure that you are using a compatible softphone application.

For a list of compatible softphones, visit plantronics.com/

software.

If the Plantronics software is not installed and you do not have a

compatible softphone, you must first press the base computer

call button and then use the softphone interface to place/

answer/end calls.

Ensure that the headset is the default sound device. The

Plantronics control panel will launch the sound devices control

panel by going to Plantronics Control Panel > Preferences >

General – Launch Audio Devices Control Panel.

Restart your computer.

Speaking and/or listening volume is

too low or too high.

Adjust headset listening volume with volume button.

Adjust listening/speaking volumes in the computer’s sound

control panel/system preferences.

Adjust listening/speaking volumes in the softphone application.

The sound is distorted or I hear an

echo in the headset.

Reduce speaking and/or listening volume on the computer using

your softphone application.

Point microphone towards your chin.

If the distortion is still present, lower the volume on the headset.

I can no longer hear any audio

through my PC Speakers.

For Windows XP systems

• Refer to the “Audio” tab of the “Sounds and Audio Devices” option

in your PC Control Panel.

Desk phone

Mobile

Softphone

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Plantronics Savi W730 User Manual Page 34

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